As Mary has so eloquently described in last month’s blog, our business has suddenly doubled in size. Admittedly this has involved the addition of only one more person to the Bats team but it offers [...]
Monday 30 April 2018 was the day ‘Bats’ doubled in size as I joined Lab to work full time in Bats. This was a joyous day as it had been in the pipeline for many [...]
The greatest resource any organisation has is the knowledge that resides in it's people and yet it is perhaps the most under-utilised. A Customers as Learners TM programme unlocks the potential value of that knowledge [...]
The one thing that customers want above everything else is to succeed. So whatever else we do we must ensure their success with our product or service. They will likely forgive us many things so [...]
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